Echo Managed Services
Sudhir Kumar is a highly experienced Salesforce Solution Architect, currently with Echo Managed Services since February 2018, specializing in cloud-based contact centers, customer experience management, and advanced AI integrations. Sudhir has a proven track record of implementing comprehensive customer service solutions, including automated dialers, API connectivity via MuleSoft, and sentiment analysis tools. In addition, Sudhir is the founder of Empowerforce, offering Salesforce coaching and certification. Previous roles include Senior Software Engineer positions at CenturyLink and Computer Sciences Corporation, where expertise in Salesforce automation, integration, and business process optimization was developed. Educational background includes a B.Tech in IT from West Bengal University of Technology.
Echo Managed Services
Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection. Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities. For more information, visit www.echo-ms.com or follow Echo Managed Services on Twitter at @Echo_MS