Edcor
Terry Lang has a diverse work experience spanning over 25 years. Terry is currently the Director of Customer Experience at Edcor, where they oversee the advancement of customer experience and leads the transformation of the company's contact center and transaction processing staff. Prior to this, Terry was the Owner and Chief Consultant at Think Service First, LLC, where they focused on customer experience innovation and contact center modernization. Terry also served as the Vice President of Retail Customer Contact Center at Comerica Bank, leading a customer service transformation project involving advanced technologies. Terry has also held roles such as Quality and Process Analyst at Edcor, National Repossession Manager at Credit Acceptance, Sr. Operations Analyst at MAXIMUS, and Sr. Manager at Edcor Data Services. Additionally, they have experience as the Director of Parking Operations at Palace Sports & Entertainment, where they implemented operational changes and managed all administrative functions. Throughout their career, Terry has displayed expertise in customer experience, operational efficiency, and process improvements.
Terry Lang completed a Master of Science in Management degree from Walsh College from 1996 to 2000. Prior to that, they attained a Bachelor of General Studies degree from Oakland University between 1984 and 1990, where they studied Management, Communication Arts, and Sociology. Alongside their formal education, Terry Lang obtained additional certifications, including the Master Diamond Certification from the Michigan Association of School Boards in December 2021, the Certified Board Member certification from the same institution in October 2015, and the Certified Call Center Operations Manager certification from ICMI in May 2002.
Edcor
Edcor provides industry-leading tuition assistance, student loan assistance and scholarship administration services for large organizations. Edcor’s innovative web-based solutions provide high-quality, high-value service to our clients. Our transaction processing excellence, strategic support partnered with our client-centric advisory services, help companies link their education benefit programs with their overall talent management and education strategies. We set the industry standards using our patented processes to achieve the highest quality service, innovation, and security for our clients. We have saved our clients millions of dollars by reducing demand on in-house resources, decreasing overhead, and effectively managing expenditures. Edcor, a certified woman-owned company, is widely known as the industry leader in the administration of corporate tuition & education benefits. When you partner with Edcor, your employees and business partners receive value-add professional service, industry expertise, and a cost effective and proven method of adding ROI to your corporate education benefits. The result is an array of complementary benefit solutions that are as easy for learning and benefits professionals to oversee and monitor as they are for their employees to use. Our service offerings include: Tuition & Certification Administration Education & Training Benefit consulting Education & Training Industry Research Adult Learner Advising, Coaching & Counseling Loan Repayment Services Preferred School Network Strategic program consulting and advising Transaction & Payment Processing Policy Compliance