Edenred
Frederic Rochet is an experienced product and operations manager with a strong background in customer support and performance optimization. Currently a Product Manager at Edenred since October 2022, Frederic focuses on identifying opportunities for developing essential features and enhancing employee experiences within a complex CRM environment. Prior to this role, Frederic spent over seven years at Edenred France as Manager Operations CSR/Sales, overseeing Salesforce implementation and workforce management for improved efficiency. Earlier experiences include serving as Head of Operations at Phone Web, where accountability for contact center performance was a key responsibility, and as Team Manager at Blizzard Entertainment, supervising customer support teams and conducting performance reviews. Frederic holds a BTS degree in Informatique from CFSA ATFEC.
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Edenred
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Edenred SA, formerly New Services Holding SA, is a France-based company engaged in the provision of prepaid corporate service vouchers. It designs and manages solutions that improve the efficiency of organizations and purchasing power to individuals. By ensuring that allocated funds are used specifically as intended, the Company's solutions enable its customers to more effectively manage their employee benefits (such as Ticket Restaurant, Ticket Alimentacion, Ticket Universal Employment Service Voucher (CESU) and Childcare Vouchers, among others), expense management process (Ticket Car, Ticket Clean Way and Repom, among others) and incentive and rewards programs (such as Ticket Compliments, Ticket Kadeos, among others). Edenred SA also supports public institutions in managing their social programs. The Company also operates through Vasa Slovensko and is present in over 40 countries in Americas, Europe, Africa and Asia. It also operates through UTA.