eDesk
Paula Heskin has over 20 years of experience in finance and accounting. Their most recent role is as Finance Director at eDesk, which they have held since April 2021. Prior to that, they worked at Liberty Latin America as a Finance Manager for TV Content & Sports from September 2016. Before joining Liberty Latin America, Paula was a Finance Manager at Bruce Shaw from February 2014 to August 2016, and at Digicel Group from November 2012 to December 2013. Paula also served as Regional Financial Controller at GOAL from October 2010 to October 2012, and as Financial Controller from March 2007 to September 2010. Paula began their career as an Audit Senior at KPMG in September 2001 and worked there until February 2007. In addition, they also worked as a Financial Products Accountant at Macquarie Group from September 2005 to March 2006.
Paula Heskin completed their Bachelor of Commerce (B.Com.) degree at University College Cork from 1997 to 2001. Paula then pursued their ACA degree at the Institute of Chartered Accountants in Ireland from 2001 to 2004. In 2012, Paula Heskin attended the same institute to earn a Diploma in Corporate Finance.
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eDesk
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eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. This means eCommerce brands can take time back to focus on selling more. Through its App Store, eDesk offers more native integrations than any other customer support software. eDesk tools seamlessly integrate with over 250+ channels, including marketplaces, eCommerce stores, logistics tools and social networks. eDesk is also the only customer support solution on the Amazon and Walmart developer councils, counting industry leaders like Google, eBay and Shopify among their partners. To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include: - eDesk Helpdesk which centralizes all incoming customer messages and uses time-saving AI to automatically group queries, prioritize messages and suggest responses. - Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions. - Live Chat and Knowledge base which both enable customers to resolve their queries in real-time. - Feedback which automatically sends out targeted review requests to help brands improve their seller ratings. - Repricer which dynamically adjusts product pricing so retailers can win more sales and maximize profits. eDesk is trusted by thousands of customers worldwide, headquartered in Ireland with offices in the UK and US. As a rapidly expanding startup, eDesk is always on the lookout for ambitious partners and employees. Developers, Account Managers and other eCommerce enthusiasts can view our latest opportunities here: edesk.com/careers Potential partners can join us over on: edesk.com/partners *Information accurate as of Dec 2021