ENA by Zayo
Joseph R. Biasella has extensive work experience in various managerial and leadership roles in the technology sector. Joseph R. recently worked at ENA by Zayo as the Manager of Customer Experience, where they were responsible for overseeing customer satisfaction and managing the customer experience. Prior to that, they worked at SkyLink Data Centers as the Director of Information Technology, where they managed sales, accounts, project delivery, customer support, and network/facilities operations for a HIPAA compliant data center.
Before joining SkyLink Data Centers, Joseph worked at Horizon Cloud as the Director of Information Technology. In this role, they oversaw quality assurance, support, deployment, and customer success management operations for Citrix's Caterease Software. Joseph R. also managed cloud computing operations for Placez Software and Cover Software.
Earlier in their career, Joseph worked at Onora Group as a Senior Technical Recruiter, where they directed technical recruiting activities and contractor project management. Joseph R. also worked at Softrim Corporation as the Director of Operations, where they managed internal operations, project management, and pre-sales technical consulting. Prior to that, they worked at BT as an Engagement Manager, leading diverse and cross-functional teams to deliver IT projects.
Joseph's previous experience includes working at Stock Development as the Director of Information Technology, where they provided technical leadership and support for a multi-entity real estate development company. Joseph R. also worked at vTECH io (formerly Computers at Work!) as the IT Manager and Senior Network Engineer.
Throughout their career, Joseph has demonstrated a strong ability to streamline operations, improve customer satisfaction, and drive revenue generation. Joseph R. has a proven track record of effectively managing teams and ensuring the successful delivery of projects.
Joseph R. Biasella's education history includes a Bachelor's Degree in Information Technology and Business Administration from Florida Southern College, which they obtained from 1987 to 1991. Prior to that, they attended St. John Neumann High School from 1982 to 1986, though no degree or field of study is specified for this period.
In addition to their formal education, Joseph R. Biasella has acquired various certifications. These include "Creating a Positive Customer Experience" and "Customer Success Management Fundamentals" from LinkedIn, both obtained in August 2020. Furthermore, they hold certifications such as "Citrix Certified Administrator (CCA)," "Citrix Certified Enterprise Administrator (CCEA)," "CompTIA A+," "CompTIA Network+," "Microsoft Certified Professional + Internet," and "Microsoft Certified Systems Engineer (MCSE)," although specific dates of obtaining these certifications are not provided.
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ENA by Zayo
ENA provides managed network and communication services to customers in the education, library and government sectors. Their scalable solutions facilitate collaboration, increase productivity and decrease the cost of information management through the convergence of data, voice and video technologies. ENA currently manages multiple statewide anddistrict-wide education and library networks successfully serving over 5,000 end sites, 560 school districts, 230 libraries, more than 2.5 million students, teachers and administrators and more than 6.2 million librarians and patrons.ENA has recently been awarded the statewide Internet access and managed network services contract for the Indiana Department of Education E-Rate Consortia, which serves 350 school corporations, and the Indiana State Library Internet Consortium, which serves 220 library locations. Empowered by their networks, ENA’s customers can focus on what matters most: preparing students, strengthening communities and leading enterprises to excel in the 21st century.