Elife
Margarida Nunes is an experienced professional in the field of digital marketing and customer experience, currently serving as a Project Manager for Customer Experience and CRM Analyst at Elife since February 2019. Prior to this role, Margarida worked as a Digital Marketing Consultant at Impacting.Digital, specializing in web analytics, marketing automation, and digital strategy consulting. Additional experience includes working as a Marketing Consultant on a freelance basis and serving as a Quantitative Researcher at Netsonda. Margarida holds a Post-Graduation in Digital Marketing & Strategy from EDIT. and a Post-Graduation in Marketing Management from ISEG. The educational background also includes a Bachelor's degree in Business Communications from Instituto Politécnico de Coimbra. Proficient in tools such as Google Analytics, Google Data Studio, and Smarkio, Margarida possesses a strong analytical and strategic skillset in digital marketing.
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Elife
Elife is a full Customer Experience and Engagement solution, providing creative Customer Care team of specialists, chatbots, voicebots and fine-tuning strategies to clients. On an annual average, Elife approximately performs 1.4 million interactions with consumers, handles 700.000 unique cases and produces 30 bots in 3 different countries. Thecompany has its own social media platform called Buzzmonitor (also Facebook Official Partner), was founded in 2004, has nearly 400 employees and about 225 clients (medium and large companies) in Brazil (headquarter), Mexico, Spain and Portugal.