Elife
Paula Torres currently serves as an Analista de Experiência do Consumidor at Elife since November 2022, focusing on analyzing consumer behavior on social media and producing strategic reports to enhance client positioning. Previously, Paula worked as an Analista de relacionamento at Twitch from July 2020 to April 2024 and has experience as a Criadora de Conteúdo at E.life and a CRM Intern at Grupo Bandeirantes de Comunicação. Additional experience includes roles such as Estagiária de Cenografia at Turner Brasil, Creative Services Intern at Agência AD, and a production intern at FremantleMedia for The X Factor Brasil. Paula began their career as an interpreter at the Feira Intermodal South America in 2015. Paula holds a degree from Faculdade Cásper Líbero, completed between 2015 and 2018, and attended Colégio Anglo-Brasileiro from 2009 to 2014.
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Elife
Elife is a full Customer Experience and Engagement solution, providing creative Customer Care team of specialists, chatbots, voicebots and fine-tuning strategies to clients. On an annual average, Elife approximately performs 1.4 million interactions with consumers, handles 700.000 unique cases and produces 30 bots in 3 different countries. Thecompany has its own social media platform called Buzzmonitor (also Facebook Official Partner), was founded in 2004, has nearly 400 employees and about 225 clients (medium and large companies) in Brazil (headquarter), Mexico, Spain and Portugal.