Melissa Perrell

Melissa Perrell is an accomplished Customer Success Manager at Eltropy since June 2024, bringing extensive experience in customer retention and growth from previous roles. Prior experience includes serving as Senior Manager of Customer Success at Optima Office, where Melissa managed customer relationships, facilitated cross-functional collaboration, and established internal processes to enhance transparency and decision-making. As a Certified Business Performance Advisor at Insperity, Melissa achieved a 99% renewal rate and contributed to significant upsell growth. Additional roles at Ticor Title, San Diego County Credit Union, and Sharonview Federal Credit Union showcase a consistent track record of increasing client adoption rates, managing substantial accounts, and developing trusted advisor relationships. Melissa holds a Certified Business Performance Advisor designation and two degrees in Business Administration, Management, and Operations.