Bob Cowie

Bob Cowie is an experienced professional in the complaints management sector, currently serving as the Complaints Team Manager at Embark Group since January 2024. Prior to this role, Cowie held positions as the New Business Team Manager at Canada Life and as the Pension Complaint Team Manager at Huntswood, where team management and achieving operational targets were key responsibilities. Experience includes working as an Investigator at the Financial Ombudsman Service and various complaints management roles at Diligenta and Prudential UK, focusing on pensions and financial products. Cowie's career also encompasses senior roles in complaints assessment and management at companies such as Alliance Trust, Capita, and Lloyds Banking Group. Education was completed at Bannockburn High School.