Hema Gajaria

Hema Gajaria is an experienced professional with a diverse background in training, quality assurance, and customer service. Currently serving as the Assistant Manager of Training and Quality at EMERITUS Institute of Management since June 2019, Hema specializes in new hire training, cross-LOB training, and content development, along with managing compliance audits and process excellence projects. Previous roles include Process Trainer and Senior Associate at Radius Global Solutions LLC, where Hema was certified by AMEX, and a Merchant Disputes Analyst at JPMorgan Chase, focusing on credit card disputes and mentoring new hires. Hema also held positions in sales and marketing roles at various firms, demonstrating skills in customer relations and event management. Hema Gajaria holds a certification in Organizational Leadership from MIT Sloan Executive Education.