Shaahid Sampan

Shaahid Sampan is an IT Operations & Support Engineer at Emirates since September 2024, previously serving as a Senior IT Technical Support Specialist at du from December 2015 to November 2024. In this role, Shaahid provided L1 and L2 support 24/7, achieving a 100% satisfaction rate while resolving incidents within agreed SLAs for corporate and retail users. Before du, Shaahid worked as an IT Support Executive at Amana Bank from April 2013 to November 2015, focusing on hardware troubleshooting and software installation. Academic credentials include a Master of Science in Information Technology from Cardiff Metropolitan University (April 2022 - December 2023) and a Bachelor of Science in Information Technology from SLIIT (2013 - 2015). Early education includes advanced and ordinary levels at Zahira College and Carey College, respectively, in Colombo, Sri Lanka.