Hammer
Jeff Dell possesses extensive experience in customer success and professional services within the technology sector, currently serving as Principal Customer Success Engineer and Preempt Product Manager at Hammer since January 2012. Prior to this, Jeff held roles at Acme Packet as a QA Engineer and at Empirix, Inc. as a Professional Services Consultant, where training on various Empirix products and technologies was provided. Jeff's earlier career included a position as a Software QA Lab Engineer at Brooktrout Technology and as a Helpdesk Consultant at the University of Massachusetts -- OIT. Education includes a BA in Psychology from the University of Massachusetts Amherst and ongoing studies at Northeastern University.
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Hammer
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Migrating a contact center to the cloud can seem a strenuous task. Hammer, an Infovista company and global leader in network and service testing, proposes cutting edge solutions, including cloud and hybrid migration, end-to-end testing from discovery to monitoring with a real focus on customer experience. Our solution aims to decrease workloads, support homeworkers, and decrease costs for cloud-native network lifecycle automation. #CX #cloud