Zeeshan Ali

Zeeshan Ali is a seasoned professional with extensive experience in business systems management and analysis, currently serving as Senior Business Systems Manager at Empyrean Benefit Solutions, Inc. since June 2012. Zeeshan has successfully led multiple implementation projects, ensuring that business requirements are met according to agreed service level agreements (SLAs). Prior roles at Empyrean included Senior Business System Analyst and Business System Analyst, where support for clients and process optimization were primary responsibilities. Zeeshan's previous experience includes positions at Kelsey-Seybold Clinic as Call Center Analyst / Report Writer, HSBC as Service Quality Manager, and Royal Bank of Scotland as Operations Manager - Call Center. Educational qualifications include a Master's degree in Business Administration and Management from the Institute of Business and Technology and a Master of Arts in Economics from Karachi University.