Enable, a Fujitsu company
Clarence Mok has extensive work experience in various roles at Cathay Pacific Airways and Enable Professional Services. At Cathay Pacific Airways, they served as a Configuration Analyst, Business Analyst, and finally as a Service Operation Lead. In these roles, they managed teams, implemented LEAN projects for IT asset and inventory management, optimized software assets, and oversaw IT service management processes. At Enable Professional Services, Clarence held the positions of Principal Consultant and Head of Customer Success.
Clarence Mok holds a Bachelor's Degree in Computer Engineering from The Hong Kong University of Science and Technology. Clarence also earned a Master's Degree in Computer Science from The Chinese University of Hong Kong. In addition to their academic credentials, Clarence has obtained various certifications in different fields, including Certified Application Developer and Certified System Administrator from ServiceNow, Certified Novell Engineer (CNE) from Novell, Certified Solaris Administrator (CSA) from Oracle, Cisco Certified Network Associate (CCNA) from Cisco, ITIL Foundation from AXELOS Global Best Practice, Microsoft Certified Systems Engineer (MCSE) from Microsoft, Oracle Certified Professional Database Administrator (OCP) from Oracle, and Project Management Professional (PMP) from the Project Management Institute. The specific years of completion for these certifications are not provided.
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Enable, a Fujitsu company
Enable is a pure-play ServiceNow consultancy—100% dedicated to the delivery of ServiceNow advisory, consulting and delivery services. With more than 350 consultants in our ServiceNow practice, we’re the most qualified, certified and capable ServiceNow partner in the APJ region. We’ve been recognised as ServiceNow’s Global Services Excellence Partner of the Year, APJ IT Workflow Partner of the Year 2021, APJ Customer Workflow Partner of the Year 2022, APJ and Global App Development Platform Partner of the Year 2022, APJ Elite Partner of the Year for 2020, 2021, 2022, 2023 and Worldwide Elite Segment Partner of the Year for 2023. Our fast growth has been highlighted by our 3 time CRN Fast50 achievements in 2017, 2018, 2019. Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do. Our Principal Consultants and consulting and delivery team bring many years of experience and innovation across all ServiceNow modules, including HR, GRC, SecOps, CSM, ITOM, ITBM and ITSM. Headquartered in Australia, we have offices in Melbourne, Sydney, Adelaide, Perth and Brisbane, plus centres of excellence (with development teams) in Noida and Bangalore, India and Manila, Philippines. We cover the south and north Asia markets through our offices in Singapore, Hong Kong and Philippines.