Encantado Technical Solutions
Brian Robbins is an experienced information technology professional with a strong background in technical support and service management. Currently serving as the Information Technology Service Desk Team Lead and IT Team Manager at Encantado Technical Solutions since April 2021, Brian has effectively fulfilled roles such as OLA Coordinator and Training Specialist 2. Previous experience includes positions at Belcan as a Service Desk Trainer and Tier 2 Escalation Team Technician, as well as roles in ITpipes where Brian focused on technical documentation and support. Education includes a BS in Computer Information Systems from Metropolitan State University of Denver and an Associate of Applied Science in Video Game Development and Design from Red Rocks Community College. Brian's skill set encompasses process documentation, remote assistance, and customized software enhancements.
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Encantado Technical Solutions
Edgewater and ECS have established an SBA approved Mentor Protégé Agreement. This agreement is based on a long history and relationship between Edgewater and ECS leadership. The relationship is based on mutual trust and the true spirit of SBA’s Mentor Protégé Program. ECS (the mentor) has invested in Edgewater’s (protégé) growth including sharing best practices and tools for accounting, proposal management, and business development. Individual members of ECS have taken time to mentor members of the Edgewater team. Since the development of the agreement, Edgewater has reorganized our business development team, processes and procedures. Edgewater and ECS have worked together to align business development pipelines and are continuing to invest in the relationship for the future.