Customer Support Representative

WHO WE ARE

Encoda is the leading claims and denials software solution that acts as the connective tissue between practice management systems, clearinghouses, and payers. In turn, we give practices greater visibility into their claims data, allowing them to address denials more efficiently – and more profitably. Drawing from 30 years’ experience developing and implementing revenue cycle software solutions, the team at Encoda is dedicated to revolutionizing healthcare reimbursement automation. And by doing so, Encoda is enabling customers to grow their businesses while significantly reducing back-office resources.

Today, Encoda realizes the true intention of healthcare reimbursement by enabling our clients to collect the most amount of money, in the shortest amount of time, as cost effectively as possible. How do we do that? By using our customizable, rules-based solution to bridge the workflow gaps between payers, clearinghouses, and practice management systems – allowing our customers to get every penny possible from the payers.

WHO YOU ARE

We are seeking an exceptional Customer Support Representative (CSR), who will join our mission-driven organization reporting directly to the Manager of Support. This person will be responsible for ensuring customer satisfaction by addressing support inquiries, troubleshooting issues, and maintaining the smooth operation of our SaaS software platform. This role focuses on managing Electronic Data Interchange (EDI) processes, particularly the successful exchange of X12 EDI transactions between customers’ Practice Management Systems (PMS) and clearinghouses.

The ideal candidate will have a solid background in supporting healthcare PMS or billing offices, with significant experience managing claims submissions, electronic payment posting, and file transfers. You will have a keen ability to troubleshoot complex issues while working both independently and within a team environment. If you are passionate about improving healthcare through technology and thrive in a fast-paced, collaborative environment, we would love to hear from you! This role offers an exciting opportunity to make a meaningful impact in healthcare while expanding your support skills in a cutting-edge tech company.