Encompass Supply Chain Solutions
Jim Scarff has over 38 years of experience in customer support and management. Currently serving as Vice President of Customer Support at Encompass Supply Chain Solutions, Inc. since September 1985, Jim has a significant tenure in enhancing customer relations and support services. Prior to this role, Jim worked as a Manager at Marriott Hotels from March 1979 to September 1985, where foundational skills in hospitality management were developed.
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Encompass Supply Chain Solutions
Encompass is a market leader in forward and reverse supply chain management and repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass manages all stages of the product lifecycle, including OEM replacement parts and finished goods logistics, board repair and product refurbishment services, returns management, consumer technical support, asset value recovery and eco-friendly disposal. We provide full visibility and accountability to ensure top performance. Encompass is headquartered in and operates a 150,000-square-foot distribution and repair facility in Lawrenceville, GA, just north of Atlanta. We also have strategically-located distribution facilities in Nevada and Florida with order fulfillment to Canada and Latin America. Encompass maintains call center operations in Lawrenceville 8:30 a.m.-8 p.m. Eastern time. The company employs approximately 200 associates. To learn more, please visit our corporate site, solutions.encompass.com and e-commerce site, encompass.com.