ENGIE Resources
Shanta Martin is a Customer Experience Analyst at ENGIE Resources, with a robust background in customer service and team management. Previously, Shanta held positions at Texpo Power, LP as a Customer Service Representative and at AP Gas & Electric in various roles, including Team Lead, Quality Assurance Analyst, and Customer Service Representative. In these roles, Shanta demonstrated expertise in coaching and developing teams, managing customer service quality, and addressing escalated customer issues. Shanta's education includes a diploma from Westside High School and further studies at Cortiva Institute.
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ENGIE Resources
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ENGIE Resources is one of the largest retail electricity and natural gas providers in the U.S. offering business electricity plans and related services to industrial and commercial customers. Based in Houston, TX, ENGIE Resources currently serves 14 markets: Connecticut, Delaware, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, and Washington, D.C. We serve over 85,000 businesses, including more than half of America’s Fortune 100 companies. ENGIE Resources is part of the ENGIE group of companies operating in 24 countries with approximately 150,000 employees worldwide. Headquartered in Paris, ENGIE is also the number one supplier of energy efficiency services in the world, and number one importer of LNG in Europe.