Hiring

Call Center Supervisor, Collections (hybrid)

Chicago, United States

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid  #LI-Hybrid

About the role:

As a Call Center Supervisor, Collections, your primary responsibility is to oversee the day to day functions of a team of representatives. You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience. Additionally, you'll oversee the team's efforts to achieve maximum efficiency and overall effectiveness. This role will report to the Department Manager.

Responsibilities:

  • Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
  • Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
  • Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
  • Identify trends and recommend appropriate solutions to improve performance and drive engagement
  • Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Requirements:

  • 3 years of leadership experience in related capacity
  • Experience within the financial industry and/or loan operations
  • Excellent written and verbal communication skills
  • Ability to coach, train, and motivate employees and evaluate their performance
  • Capable of remaining calm under pressure and navigating tense situations, especially during busy hours

Benefits & Perks:

  • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.


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Enova International

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Enova International is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. In 2016 we launched Enova Decisions™ to offer on-demand digital decision-making technology and real-time predictive analytics services to clients across industries.


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1,001-5,000

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