Katie Gibson

Katie Gibson is an accomplished professional in customer experience and insights, currently serving as the Senior Manager of Customer Insights at Entergy since April 2022. Prior experience includes roles such as Lead Digital Customer Experience Specialist at Gexa Energy, Manager of Customer Experience at Direct Energy, and Director of Product & Pricing Strategy at Entrust Energy. Katie has also held various management positions at Direct Energy and Reliant Energy, focusing on retention and acquisition strategies. Early in the career, Katie worked as a Communications Representative at Memorial Hermann Healthcare System. Educational credentials include an MBA with a marketing concentration from Rice Business - Jones Graduate School of Business and a bachelor's degree in Journalism from The University of Texas at Austin.