Envato
Ian Herbert is a seasoned professional with extensive experience in customer success and training. Currently serving as the Training Manager for Customer Success at Envato since May 2014, Ian has developed and facilitated comprehensive onboarding and training programs for over 40 staff members across multiple teams. Prior roles at Envato include Customer Success Senior Officer, where responsibilities involved quality assurance and developing a feedback loop for team improvement, and Customer Success L2 Officer, focused on customer communication and technical support for various products. Prior to Envato, Ian worked as an Administrative and Records Manager at Vision Super and as an Admissions and Records Coordinator at Cincinnati State, showcasing strong organizational and communication skills. Ian holds a Bachelor of Science degree in Communication and Media Studies from Xavier University.
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Envato
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Founded in a Sydney garage in 2006, Envato was born from a desire to make a positive impact. Now, 15 years later, they remain independently owned and committed to creating opportunities for their creatives to thrive. As a proud B Corp, they are focused on a long term vision, balancing purpose and profit for sustainable growth.