ePerformax Contact Centers & BPO
David Rodabaugh began their work experience in 1987 at American Express, where they held multiple positions and was responsible for process evaluation and improvement. David then moved on to AT&T as a Manager, overseeing outsourced accounts and performing billing analysis. At GECS-General Electric Card Services, they worked as a Reporting Manager and Portfolio Manager. Next, they joined TRX as the Director of Workforce, leading call center integration efforts and creating operational reports. David then worked at AT&T as a Partner Manager, managing change and performance metrics at call centers in India and the Philippines. David later joined NCO Group as a VP and AVP, responsible for operational aspects of customer service and sales programs in the Philippines. At Sutherland Global Services, they served as an Associate Vice President, overseeing AT&T lines of business across multiple geographical areas. David then joined Alorica as an AVP, responsible for the development and maturing of new ATT LOB in the Philippines. Currently, they are the VP of Operations and Site Lead at ePerformax, overseeing a major retail program with a large team across multiple geographies and channels.
David Rodabaugh has attended Harper College and Rolling Meadows, but no specific information is provided about the duration of their education or the degree they pursued.
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ePerformax Contact Centers & BPO
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ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: • Performance versus price-only orientation • Customer focused • Sharing of best-practices • Continuous learning and innovation • Commitment to training and employee development • Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: • Customer Service and Account Support • Escalations • Billing and Payment Support • Technical Support • Product/Service Support • Website Navigation Support • Inbound Sales and Order Entry • Travel Reservations • Outbound/Inbound BTB Programs • Quality Monitoring Programs • Web and Data Mining • Social Media Support • Fraud Prevention/Account Integrity • Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.