ePerformax Contact Centers & BPO
Joe Summerlin possesses extensive experience in the IT industry, currently serving as the Chief Technology Officer at S&S Recovery Inc since February 2015. Additionally, Joe has held positions at EM Printing since April 2009 and as IT Manager at ePerformax since June 2005. Prior to these roles, Joe owned In Home Consultants, an IT consulting business focused on small to mid-size enterprises, from March 2002 to May 2005. Joe's educational background includes attendance at Fayette-Ware High School from 1994 to 1998.
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ePerformax Contact Centers & BPO
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ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: • Performance versus price-only orientation • Customer focused • Sharing of best-practices • Continuous learning and innovation • Commitment to training and employee development • Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: • Customer Service and Account Support • Escalations • Billing and Payment Support • Technical Support • Product/Service Support • Website Navigation Support • Inbound Sales and Order Entry • Travel Reservations • Outbound/Inbound BTB Programs • Quality Monitoring Programs • Web and Data Mining • Social Media Support • Fraud Prevention/Account Integrity • Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.