Equinix
Márcio Bastos is an accomplished professional with extensive experience in operations and automation management across various industries. Currently serving as the Global Automation Manager at Equinix since January 2024, Márcio focuses on global IT business process automation, leveraging process mining, AI agents, and RPA to enhance operational efficiency. Previously, as Operations Director at Wellhub, Márcio led B2C and B2B operations to improve customer experience and efficiency. At Nubank, as Senior Product Operations, strategic objectives were established to align with company vision through process optimization. Márcio's tenure at 99 included senior roles in customer experience and operations, where leadership and insights drove significant improvements. Additionally, experience at Prudential do Brasil involved shaping enterprise-wide process digitization and governance through ServiceNow solutions.
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Equinix
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Equinix connects the world’s leading businesses to their customers, employees and partners inside the most interconnected data centers. In 50+ markets across five continents, Equinix is where companies come together to realize new opportunities and accelerate their business, IT and cloud strategies. In a digital economy where enterprise business models are increasingly interdependent, interconnection is essential to success. Equinix operates the only global interconnection platform, sparking new opportunities that are only possible when companies come together.