Malaka Dahanayake

Malaka Dahanayake is a Senior Technical Support Engineer and RAN Team Lead at Ericsson, with extensive experience in customer support services since June 2007. Currently serving as a Service Delivery Manager at Ericsson Telecommunication Sri Lanka, Malaka Dahanayake manages customer relationships and ensures the proper delivery of support services. Previous roles include Customer Technical Manager/Senior Support Engineer, focusing on 4G/5G solution design and implementation from 2014 to 2022. Malaka Dahanayake began the professional career at Lanka Bell as an Engineer in Network Implementation and ISP, overseeing microwave transmission network planning and maintenance of vital network components. Malaka Dahanayake holds a B.Sc. Engineering degree in Electrical & Information Engineering from the University of Ruhuna, obtained in 2006.