ESG (Customer Success as a Service®️)
Justin Garlock is a seasoned professional in customer success and operational analysis with extensive experience across various organizations. At ESG since August 2015, Justin has advanced from roles such as Accounting Specialist and Corporate Recruiter to Senior Customer Success Analyst, focusing on optimizing customer data and improving overall customer experiences. Previous positions include Customer Success Analyst at Hewlett Packard Enterprise and Supervisor of Training Operations at Infoblox, where Justin developed forecasting accuracy and managed training logistics. Early career roles at VMware and UPS complemented Justin's experience in sales development and operational support. Justin holds a Bachelor of Arts in Psychology from the University of Cincinnati.
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ESG (Customer Success as a Service®️)
ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.