ESP Utilities Group
Chantel Rocha is an experienced operations leader with a strong background in customer service and account management. Currently serving as the Operations Support Team Leader at ESP Utilities Group Ltd since August 2023, Chantel previously held several positions at SafeGroup Services Limited, including Head of Customer Excellence and Customer Service Team Lead, where responsibilities included leading customer care teams across England and Scotland and designing training manuals. Prior experience includes a tenure as Key Account Manager and National Customer Service Manager at Right Side Up Distribution (Pty) Ltd, focusing on strategic partnerships and improving service quality. Chantel holds a Bachelor of Business Administration from Heriot-Watt University and a Higher National Diploma in Business from the London School of Business and Management.
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ESP Utilities Group
ESP Utilities Group Ltd is licensed to operate gas and electricity networks by the industry regulator Ofgem and has helped thousands across the country to make the connection. We operate the on-site infrastructure for new housing developments, for industrial and commercial premises and for communities not previously connected to the national natural gas network. Currently around 270,000 gas customers are connected to the network through pipelines operated and managed by ES Pipelines. The principal customer groups we serve are: Residential – extending the gas network to existing homes (also known as Infill), as well as adopting infrastructure for New Housing developments. Industrial and Commercial - we look carefully at each proposal to develop innovative solutions to extend the network even where previous attempts have failed.