Europcar Mobility Group
Rachel Claudel is an experienced professional currently serving as the Group Head of Operational Excellence and the Group Head of Customer Satisfaction at Europcar Mobility Group since April 2017. Rachel's role involves leading cross-functional teams to enhance customer satisfaction across seven brands and fifteen countries, managing customer satisfaction KPIs, and defining strategies for the company's product and service offerings. Prior to Europcar, Rachel worked as a Project Manager at LexisNexis France, where responsibilities included leading continuous improvement initiatives for the Executive Committee and managing transformation projects. Rachel also served as a Senior Consultant at Capgemini Consulting, focusing on operations performance, project management practices, and change management. Academically, Rachel holds a Master of Science in Business Administration from ESSEC Business School and a degree in Industrial Engineering from INSA Lyon.
This person is not in any teams
This person is not in any offices
Europcar Mobility Group
14 followers
The mission of Europcar Mobility Group is to be the preferred “Mobility Service Company” by offering alternative attractive solutions to vehicle ownership, with a wide range of mobility-related services: car-rental, vans and trucks rental, chauffeur services, car-sharing and peer-to-peer. The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the low-cost car rental Leader in Europe, InterRent® – ‘mid-tier’ car rental and Ubeeqo® – one of the European leaders of round-trip car-sharing (BtoB, BtoC).