Pavel Sergiu

Pavel Sergiu is an experienced professional currently serving as an Expert Incident Manager at EveryMatrix since August 2019, focusing on managing incidents through the establishment of root causes, action items, and maintaining communication with product business units. Pavel also holds the position of Deputy Team Lead for OddsMatrix, overseeing B2B support for esports and sports betting, while facilitating client communication and resolving issues with services. Previously, Pavel worked as a Customer Support Agent at IKEA Romania from July 2018 to August 2019, providing telephone support for client inquiries. Pavel holds a degree from the University POLITEHNICA of Bucharest, completed in June 2020.