Anurag Prashar is a Business Transformation expert with over 37 years of global experience across Corporate, Board, and Consulting roles. He has successfully led CXO-level engagements for multinational organizations, high-growth disruptors, and complex multi-company groups. His expertise lies in designing and executing customer experience strategies that unlock growth, efficiency, and competitive differentiation.

As Chief Solutions Officer of ExceedCX, Anurag personally architects and implements enterprise-wide solutions in your organisation, that enable scalability, automation, proactive operations, and long-term value creation. His strategic frameworks have helped organizations reimagine customer journeys and deliver measurable business impact.
 
CORE COMPETENCIES AND CONSULTING SERVICES

1. Global Contact Center Strategy & Outsourcing:
Diagnostics, solution design, RFPs, vendor selection, contracting, and migrations

2. Operational Excellence & Service Performance:
SLA/KPI realignment, VOC programs, cost-reduction, RCA frameworks, and dashboards

3. AI & GenAI in Customer Care:
Strategy, prioritization, pilots, vendor evaluation, execution with IT, and impact tracking

4. Annual Customer Care Strategy Development:
Assessments, Customer Care North Stars, SWOT, transformation roadmaps, and OKR-based planning

5. CX Commercialization & Revenue Enablement:
Monetization via Care channels, outbound strategy, and retention metrics

6. Leadership Development & Culture Building:
Coaching, advisory partnerships, service culture creation, and change leadership

 

For obligation-free discussions please call or write to:
📧 anurag@exceedcx.com

AI/ML

Business Development

ExceedCX Consulting

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