Keilon Jackson

Keilon Jackson is a seasoned customer service and collections professional with extensive experience in team leadership and client support. Currently serving as a Customer Service Manager and Collections Team Lead at Exeter Finance since February 2020, Keilon assists in onboarding new hires, monitors team communications, facilitates meetings, and provides coaching to agents while managing cross-departmental assistance. Previously, Keilon worked as a Senior Customer Service Representative at Fidelity Investments, offering support to 401K participants and maintaining communication with management, as well as achieving performance targets. Keilon's early career includes a position as Warehouse Team Lead at Penske Logistics, demonstrating a diverse skill set across multiple service-oriented roles. Keilon holds a High School Diploma from Duncanville High School, earned in 2012.