Nikki Hetman

Nikki Hetman is a seasoned professional with extensive experience in customer success and account management across various organizations. Currently serving as a Sr Customer Success Manager at Experity since January 2021, Nikki previously held positions at IMC Digital Innovations and Genuent, where leadership in customer success was demonstrated. A notable tenure at CareCloud included roles as Enterprise Client Manager and Client Success Manager Team Lead, alongside a significant client management experience at NextGen Healthcare, overseeing a client base valued over $37.5 million. Nikki's earlier career involved managing operations and physician relations at Comprehensive Health Services, handling multi-million-dollar contracts for disability exams. Educational qualifications include a Master's degree in Health Care Administration from Marymount University and a Bachelor of Business Administration from George Mason University.