Expertflow - livechat, video, callcenter SW
Abdul Basit Sheikh is the Managing Director at Expertflow East Africa. Prior to this, Abdul worked as the Manager MIS at Abacus Consulting and held various positions such as OSP2 MIS and Quality Assurance Head, Quality Assurance Head ITS-BPO, and Quality Control Executive. Abdul has a BS Hons in Computer Sciences from VUP and completed high school in Computer Sciences from Pakistan Air Force School/College. Abdul is experienced in managing B2B sales, pre-sales, and implementation of CRM and Business Intelligence solutions.
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Expertflow - livechat, video, callcenter SW
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Livechat, Video and call center *Chatbots and chat over any chat channel (Whatsapp, SMS, Viber,..) *CRM connectors (Microsoft Dynamics, Siebel, Oracle Service Cloud, SAP) *Multichannel Campaigns (Digital, Social, Voice, Chat) *Customer Journeys *Reporting, Wallboard/ Dashboard Our team of 150 engineers and SW developers are based out of Switzerland, Egypt, Morocco, Kenya, Pakistan, Southafrica, India, US and Nigeria