Amir Ezzat is a seasoned professional with extensive experience in project and portfolio management across various technology sectors. Currently serving as a Senior Portfolio Manager at Expertflow since September 2020, Amir has previously held significant roles, including Senior Program Manager at PwC, where management of mega enterprise business application projects was executed for diplomatic clients. Amir's expertise spans hands-on project management, business consulting, and educational service management, with a strong focus on operational efficiency and technology-driven solutions. Educational qualifications include an MBA from Paris ESLSCA Business School and multiple post-graduate diplomas in project management and information systems.
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Expertflow - livechat, video, callcenter SW
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Livechat, Video and call center *Chatbots and chat over any chat channel (Whatsapp, SMS, Viber,..) *CRM connectors (Microsoft Dynamics, Siebel, Oracle Service Cloud, SAP) *Multichannel Campaigns (Digital, Social, Voice, Chat) *Customer Journeys *Reporting, Wallboard/ Dashboard Our team of 150 engineers and SW developers are based out of Switzerland, Egypt, Morocco, Kenya, Pakistan, Southafrica, India, US and Nigeria