Expertflow - livechat, video, callcenter SW
Muhammad Ahsen Jalil is a skilled Senior Software Engineer at Expertflow, specializing in live chat, video, and call center software since September 2022. Previously, Muhammad worked as an Application Developer at Kyndryl from September 2021 to August 2022 and at IBM from June 2018 to September 2021. Muhammad began the career as a Mean Stack Developer at Immentia from August 2017 to June 2018 and gained initial experience as a Software Developer Intern at Pakistan Television Corporation Limited in 2016. Muhammad also worked as a Customer Service Representative at GOA BPO Call Center, enhancing marketing and communication skills during that summer role. Academically, Muhammad holds a Bachelor of Science in Information Technology from Dr. A. Q. Khan Institute of CS and IT, obtained in 2017, and completed FSc Pre Engineering at Punjab College of Information Technology in 2013.
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Expertflow - livechat, video, callcenter SW
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Livechat, Video and call center *Chatbots and chat over any chat channel (Whatsapp, SMS, Viber,..) *CRM connectors (Microsoft Dynamics, Siebel, Oracle Service Cloud, SAP) *Multichannel Campaigns (Digital, Social, Voice, Chat) *Customer Journeys *Reporting, Wallboard/ Dashboard Our team of 150 engineers and SW developers are based out of Switzerland, Egypt, Morocco, Kenya, Pakistan, Southafrica, India, US and Nigeria