Fabric
Robert Kusserow is an accomplished professional with extensive experience in customer success, sales, and operations within the healthcare and travel industries. Currently serving as Account Director at Fabric, Robert focuses on enhancing healthcare accessibility through operational efficiency solutions. As co-owner and COO of Let's Vamoose, a franchise travel agency, Robert expanded the business model nationally. Previous roles include Director of Customer Success at DexCare and Senior Director at Well Health Inc., where Robert achieved high retention rates and revenue growth. Robert's earlier career includes significant positions at The Walt Disney Company, maxIT Healthcare, and Change Healthcare, showcasing a strong track record of exceeding sales goals and fostering client relationships. Robert holds a BA in Communication and Media Studies from California State University, Northridge, and an MBA in Health Care Administration from the University of Phoenix.
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Fabric
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Fabric is a health tech company that powers healthcare to move faster, work smarter, and deliver better care through its care enablement system. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built on clinical guidelines by a team of clinicians, Fabric’s clinical intelligence engine upholds excellence in care quality while offering omnichannel access for patients. The results include enabling clinicians to work 2-10 times faster (dependent on setting), decreasing call center volume by 15%, and increasing utilization of unfilled visit blocks.