Solutions Engineer II

Who we are:  We are a brilliant team making our history to evolve the commerce industry. fabric is the next-generation commerce platform that is designed to provide the commerce services customers expect so they can build world-class experiences, anywhere. 

fabric is on a mission to revolutionize commerce for everyone, and we empower businesses that are striving to deliver commerce that drives conversion and customer outcomes. Leading retailers, including Chico’s, Brooklinen, and Ashley’s Furniture, trust fabric to run their modern commerce business. Headquartered in San Francisco, fabric was founded in 2017 by a group of industry veterans determined to bring the same technical principles found at Amazon to retail.

No matter what field you are in, fabric has exciting opportunities for people passionate about making a difference and skilled at what they do!

Here are four questions you should ask yourself:

• Do I believe in fabric's mission?
• Am I eager to build cool things?
• Am I excited to collaborate with brilliant people?
• Am I motivated to disrupt e-commerce?

If the answer is yes, we want to talk to you!

Where we hire: Canada (Toronto & Vancouver)

Your next career:  The Solutions Engineer plays a key role in our organization by supporting the sales team, partnerships and customers through their technical and domain expertise.  This role requires deep technical acumen with a thorough understanding of Commerce best practices in order to deliver solutions that meet clients' business needs. The ideal candidate will have a strong background in eCommerce technologies, excellent problem-solving skills, and the ability to work collaboratively with both internal and external teams.

Your responsibilities:

• Support the sales team with technical aspects of the sales processes
• Configure and maintain demo environments for Sales related needs, including the deployment and testing of new features to those environments
• Troubleshoot and resolve technical issues related to functionality, integrations, and performance.
• Partner and meet with clients to understand their business requirements and ensure proposed solutions meet their expectations
• Deliver bespoke demonstration scenarios for internal and external audiences
• Develop and deliver proofs of concept (POCs) in support of sales opportunities
• Become an expert on fabric products and related ecosystem technologies
• Writing technical responses to RFP/RFQ/RFIs
• Contribute to the development of product documentation, knowledge base articles, and best practice guidelines.
• Intake of customer feedback in order to communicate with product & engineering teams for potential roadmap initiatives

What you bring to the table: 

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or an equivalent degree
• 3+ years of experience as an eCommerce Solutions Engineer or in a similar technical role within the eCommerce domain.
• Strong understanding of eCommerce platforms and / or Order Management Systems (e.g., Shopify, Magento, Commercetools, Salesforce Commerce Cloud, Manhattan & Associates, Fluent Commerce, etc) 
• Expertise in working with REST APIs and and related tools like Postman
• Understanding of front-end web development frameworks such as React, Next.js, Vue,js
• Ability to set up test automation scripts using technologies like Selenium 
• Experienced at demonstrating software using a value-based approach
• Excellent problem-solving skills and a proactive approach to addressing technical challenges.
• Has demonstrated the ability to resolve complex technical issues involving multiple systems in order to deliver solutions
• Track record of contributing and developing technical sales assets (demos, POCs, architecture readouts)
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to manage multiple deliverables and effectively prioritize the workload
• Experience with project management tools and methodologies is a plus.
• Experience with leading Content Management products and tools is a plus