Carlos Falero

Carlos Falero serves as the Chief Professional Services Officer at Facephi, overseeing the Global Professional Services Centre with a focus on strategy, leadership, and client service delivery. With experience as Director of Operations for LATAM, Carlos has emphasized customer experience and operational efficiency. Prior roles include partnership and directorship at SORT Consulting & Tech, where services in information security and software development were provided. Carlos has also held various significant roles at HSBC, managing corporate security functions and information security risk. Engagements in auditing and standardization efforts through UNIT and participation in information security initiatives with ISSA further showcase Carlos's commitment to advancing security practices. Academic achievements include degrees and certifications in systems analysis, ethical hacking, and information security management standards.