FairWay Resolution Limited is an independent, employee-owned company providing specialist conflict management and dispute resolution services. FairWay employs around 100 staff and contracts with over 110 specialist reviewers and dispute resolution practitioners (adjudicators, reviewers, mediators and conciliators) throughout New Zealand.

FairWay handles over 14,000 cases each year — of all kinds and levels of complexity, including medical, insurance, financial services, telecommunications, family, local government, building and construction, school and workplace disputes. Our dispute resolution experience underpins our conflict management expertise in all parts of the conflict management cycle — prevention, management, resolution and analysis of conflict.

FairWay's competitive advantage comes from our extensive experience in dispute resolution, our systems and processes for managing disputes, a commitment to protecting the privacy of all parties to a dispute, and a thorough understanding of technical and legislative issues that arise in different sectors that use our services. 

Our vision is to be the leading conflict management services provider by protecting consumers’ rights, assisting people to resolve disputes themselves, and strengthening organisations’ reputations by improving their conflict capability.

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Fair Way — kia tau

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Dispute Resolution Team

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