Fairstone Bank
Audrey Tobolka is a senior communications professional with extensive experience in customer experience, quality assurance, and training, particularly within contact centres. Currently serving as Senior Manager at Fairstone Bank, Audrey leads the implementation of brand standards and manages a team focused on quality assurance and training. Previous roles include managing customer experience initiatives and social media strategy at both Fairstone Bank and Walmart Canada, where Audrey significantly improved customer satisfaction through data analysis. Audrey's background also includes various communications and event planning positions within the Ontario provincial ministries and CBC/Radio-Canada, complemented by a Bachelor of Applied Arts in Radio and Television Arts from Ryerson University and additional training in crisis management.
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Fairstone Bank
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At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way. Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals. With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast. In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion. If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team! For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers