Fairstone Bank
Scott Farber MBA, FICB has over 20 years of experience in customer care and contact center operations. Scott has held various leadership roles in renowned organizations such as Fairstone Bank, Walmart Canada, Ally, Work-At-Home Specialists Ltd., and Bank of Montreal.
At Fairstone Bank, they served as the Vice President of Customer Care and Sales, Contact Centre. Scott was responsible for overseeing customer care and sales operations, including managing outsourced contact center vendors.
During their time at Walmart Canada, Scott held the position of Senior Director and later, the role of Director in the Contact Center Operations department. Scott managed customer experience and vendor operations for various divisions of Walmart, both domestically and internationally.
At Ally, Scott was the Director of Customer Care and Contact Center Operations. Scott focused on providing top-notch customer support for the Ally Canada retail deposit business and ensuring compliance with regulatory standards.
As the President of Work-At-Home Specialists Ltd., Scott demonstrated their entrepreneurial skills by successfully managing the company.
In their previous roles at Bank of Montreal, Scott held several Vice-President positions with responsibilities ranging from overseeing direct banking operations to leading sales and service redesign projects.
Overall, Scott Farber MBA, FICB has demonstrated strong expertise in customer care management, contact center operations, vendor management, and strategic planning.
Scott Farber completed their MBA in Financial Services from Dalhousie University between 2000 and 2004. During the same period, they also achieved the Silver Medalist Winner title as a Fellow of the Institute of Canadian Bankers.
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Fairstone Bank
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At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way. Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals. With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast. In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion. If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team! For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers