Ricardo Allen

Ricardo Allen is an experienced operations professional with a diverse background in customer service, management, and entertainment. Currently serving as Operations Support Supervisor at FanDuel since April 2021, Ricardo oversees Sportsbook, Casino, and Fantasy Sports Operations while coaching a remote team. Prior to this role, Ricardo was a Customer Service Manager at IKEA Group in Orlando, where responsibilities included streamlining operations across multiple customer service segments. Ricardo also held positions as Executive Team Lead at Target, managing store operations with significant budget oversight, and as Music Management Representative at Wright Entertainment Group, negotiating contracts for major recording artists. The career began as a News Editor and Commercial Producer at NBC News 40, supported by a Bachelor of Science in Broadcast Journalism from Florida Agricultural and Mechanical University.