Lizbeth Hernandez

Lizbeth Hernandez is an experienced Customer Success Manager at Fastmarkets since August 2019, specializing in support for North American and Latin American clients, conducting live demonstrations, and ensuring seamless client transitions onto new platforms. Responsibilities include generating leads for Sales Managers, managing client payments, collaborating with the tech team to address technical issues, and providing feedback to various internal teams to enhance client experience. Prior to Fastmarkets, Lizbeth served as an Information Specialist at Indiana University–Purdue University Indianapolis (IUPUI), assisting students with enrollment processes and developing tools for application counseling. Lizbeth also completed a Retail Banking Management Internship at KeyBank, focusing on client financial wellness, and worked as a cashier at Barnes & Noble College. Lizbeth holds a Bachelor's degree in Marketing, Managing, and International Relations from Indiana University Indianapolis.