Kait Waters

Kait Waters is a technical support professional with extensive experience in customer support and IT service roles. Currently serving as a Technical Support Specialist at Fathom since August 2025, Kait previously held the position of Senior Technical Customer Support at LearnUpon, where advanced technical support and platform improvement initiatives were key responsibilities. Earlier roles include Customer Support and Success at ReCharge Payments, providing assistance with Shopify-related technical issues, and Happiness Engineer at Automattic, focused on WordPress products. Kait's career also features positions as I.T. Helpdesk Coordinator at Preferred Data Systems and I.T. Assistant at Rexair LLC, along with IT Service Desk support for Volkswagen Group of America. Educational credentials include a Bachelor's Degree in Business Administration and Management from Western Governors University and an Associate's Degree in General Studies from Macomb Community College.