Feedtrail
Jacob Persons has seven years of work experience. In 2022, they began working as a Software Engineer at Feedtrail. In 2021, they became a Teaching Assistant at the University of Minnesota Data Analytics Boot Camp. In 2019, they worked as a Software Engineer at Wells Fargo and as a Systems Analyst Scientist at Abbott. In 2018, they were an Operations Analyst at Baxter International Inc. In 2017, they were a Business Project Analyst at Wave Broadband. Finally, from 2014 to 2017, they worked as a Chemistry Laboratory Technician at multiple companies.
Jacob Persons obtained a Bachelor of Science (BS) in Biochemistry from the University of St. Thomas between 2010 and 2013. Jacob then obtained a Master's Degree in Bioinformatics from Northeastern University between 2016 and 2017. Jacob also holds several certifications, including Elements of AI from the University of Helsinki and Reaktor (obtained in June 2020), CS - Agile Scrum Foundation from Simplilearn (obtained in July 2018), SQL Fundamentals from SoloLearn (obtained in May 2018), HTML Fundamentals from SoloLearn (obtained in December 2017), and Python 3 Tutorial from SoloLearn (obtained in September 2017).
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Feedtrail
With Feedtrail XM, healthcare organizations have the tools and in-the-moment analytics to transform and personalize the entire patient journey. With outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients at any point during the lifecycle of care and perform immediate, but lasting, service recovery to ensure patient loyalty. The flexibility of the system allows organizations to dig a level deeper and understand the true drivers of a good or bad experience, solve experience gaps, and rapidly test changes to deliver the best experience possible. Feedtrail is already leveraged by 5,000 sites across 36 countries.