Mallory Magelli McKeown

Customer Success Manager at Feedtrail

Mallory Magelli McKeown has a diverse work experience, starting with their current role as a Customer Success Manager at Feedtrail since June 2023. Prior to that, they worked at WakeMed in various positions, including Manager of Family Navigation, Chaplain, and Family Navigator, where they bridged the gaps between families and healthcare providers and advocated for families in acute crisis. Mallory also worked as a Chaplain Resident at WakeMed and served as the Director of Spiritual Growth at St. Paul's Christian Church. Additionally, they have experience as an Access Specialist at Vanderbilt Spine and Neurosurgery Clinics, an On-Call Team member at the Vanderbilt Anatomical Donations Program, a Chaplain Intern at Alive Hospice, and a Clinical Pastoral Education Intern at Saint Thomas West Hospital. Mallory began their career as a Ministry Intern at Vine Street Christian Church.

Mallory Magelli McKeown's education history begins with their Bachelor of Arts degree in Religion/Religious Studies from Barton College, which they completed from 2004 to 2011. Mallory then pursued further education at Vanderbilt Divinity School, where they obtained a Master of Divinity degree in Pastoral Care from 2011 to 2014. Most recently, in 2020 to 2021, Mallory attended Cornell University to earn a Healthcare Management Certificate.

Location

Raleigh, United States

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Feedtrail

With Feedtrail XM, healthcare organizations have the tools and in-the-moment analytics to transform and personalize the entire patient journey. With outreach via text and email, Feedtrail empowers healthcare teams to engage with and learn from patients at any point during the lifecycle of care and perform immediate, but lasting, service recovery to ensure patient loyalty. The flexibility of the system allows organizations to dig a level deeper and understand the true drivers of a good or bad experience, solve experience gaps, and rapidly test changes to deliver the best experience possible. Feedtrail is already leveraged by 5,000 sites across 36 countries.


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Employees

11-50

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