Steve Bailey

Steve Bailey is an experienced professional in customer experience and e-commerce operations, currently serving as Supervisor - DTC Operations at Fenix Outdoor since May 2020. In this role, Steve has effectively managed a team of seven Customer Experience Representatives while also fulfilling responsibilities as Customer Experience Coordinator and Supervisor - E-Commerce Customer Experience. Prior to this, Steve held positions at Fjällräven North America as a Sales Associate and Supervisor from February 2018 to April 2020. Steve also has a strong background in technical support and event management, having served as Event Support Manager and Tech Crew Supervisor at Principia College, where oversight of a 14-member team was a key responsibility. Early career experiences include a role as Sea Turtle Research Assistant with the National Park Service and positions in project support, design, and tutoring, reflecting a diverse skill set and dedication to service and technical excellence. Steve holds a BA in Environmental Studies from Principia College.