Victoria L H.

Customer Experience Program Manager at Fetch

Victoria L. H. is a seasoned Senior Program Manager at Fetch Pet Insurance, leading the Claims Transformation Program and major Product and Customer Experience initiatives since December 2021. With extensive experience at Travelers, Victoria served in multiple roles including Senior Product Owner and Program Manager, focusing on modernizing document lifecycles and managing large-scale projects. Previous roles also include Senior Project Manager at the State of Connecticut Chief State's Attorney's Office, managing security initiatives at MLN USA Inc., and leading technology and customer experience projects at ING and Chico's. Victoria holds a BBA in Business Administration from SMU Cox School of Business and has pursued further studies towards an MBA.

Location

Alpharetta, United States

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Fetch

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Fetch is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life. It's why we offer the most comprehensive pet insurance coverage in the U.S. and Canada. It's why we support Project Street Vet – a non-profit that provides free veterinary care to the pets of people experiencing homelessness – as well as donate millions of dollars to life-saving animal adoption shelters. And it's why we're proud to announce our newest innovation, the Fetch Health Forecast. This ground-breaking technology combines artificial intelligence, veterinary care and clinical findings from over 800,000 dogs and 500+ breeds to predict a dog's future health at an 85% confidence level. This highly personalized report includes easy-to-follow recommendations to keep your dog healthy and empowers pet parents to have informed conversations with their vet professionals.


Employees

201-500

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