Kate Clark Cmgr McMi

Kate Clark CMgr MCMI has over 17 years of experience in analytics and customer service, currently serving as the Head of Analytics and Insights at Fidelity International since August 2006. In this role, Kate manages a team to develop digital analytics solutions that enhance data-driven decision-making and improve customer experiences through customer journey mapping. Previous positions at Fidelity include Analytics and Insights Lead, where Kate advanced self-service analytics solutions, and Senior Manager, focusing on project management and continuous improvement. Earlier career experience at Barclaycard encompassed roles from Customer Service Representative to Customer Service Team Manager. Kate holds a Level 5 Certificate in Leadership and Management from the Chartered Management Institute and a Product Owner qualification from Agile8.