Cortney Arnold

Cortney Arnold serves as the Community Development Director at Filene Research Institute since October 2017, focusing on cultivating and sustaining communities that enhance brand loyalty and activation, particularly through The Cooperative Trust and other Filene initiatives. Previously, Cortney held roles as Communities + Events Director and Impact Director, emphasizing transformation in cooperative finance and consumer financial wellness. Prior experience includes serving as eServices Supervisor at SchoolsFirst Federal Credit Union, leading a team to ensure a high-quality member experience while bridging departmental communication. Cortney's earlier roles encompassed various customer service positions, contributing to a strong foundation in member engagement. Cortney holds a Master of Business Administration in Organizational Leadership from UMass Global and a Bachelor of Arts in Communication from California State University, Long Beach.